WARRANTY

Determination of warranty

A. Determination of warranty:
We provide warranty service for the products we sold. The warranty period starts from the date of invoice. All products have one year warranty included in the unit price, extra cost would be charged if you require for extend warranty. There are one or two years of extend warranty you can choose.
During the warranty period, we provide free spare parts for replacement if the product has failure or damage under normal use.However,the following situations are not included in the warranty, the customer has to bear the costs on their own.

  • All damage due to natural disasters, misuse, abuse, carelessness, accidents, natural wear and degradation, improper weather conditions (including but not limited to the following conditions: electric shock, flooding, high temperature exposure) or lack of regular maintenance, force majeure, abnormal operation, and man-made.
  • The user disassembles and repairs by himself or through a third party who is not authorized. Any wrong or improper installation, maintenance, repair, alteration or tampering, operating methods not included in the manual, unofficially endorsed written documents, adjustment methods not included in the manual, non-compliant maintenance procedures,would all be cancelled entitled warranty.
  • The product serial number has been altered, ruined or removed.
  • The damage caused by the delivery process must be reflected within 3 days after receiving the goods and the damaged photos shall be provided. We will reserve the right wether or not to grante the warranty if there is any delay. B、Please refer to the warranty terms.

B、Please refer to the warranty terms.

C、Extended warranty:
1.The free warranty period is 12 months from the date of invoice.
2.Purchase one year extended warranty if you need, charge at 3% of the the product amount.
3.Purchase two years extended warranty if you need, charge at 5% of the the product amount.The maximum warranty period does not exceed three years.

 

Application for maintenance in Taiwan

Maintenance Fee (Taiwan)
  • All maintenance costs incurred during the warranty period that meet the warranty definition shall be borne by the company. The repaired product maintains the original warranty period without additional extension.
  • Regardless of whether it is sending-back repairs or dispatched repairs, the technicians need to fill in the maintenance form and to present to the customer for confirmation and signature, the original will be keeped by the company, and the copy one will be keeped by the customer.
  • If the case is determined(by our tachnicians) as sending-back repairs, the customer must send the product to the designated factory and retrieve it after the repair is completed. Maintenance costs include material costs and service fees. Material costs are quoted individually. For service fees, please refer to the price list (see attachment). (servo motors and drivers must be tested, and the service costs will include testing fees). The repaired part entitled a half-year warranty.
  • If the case is determined(by our tachnicians) as dispatched repairs, our technician will be dispatched to the customer designated location and provide services on site. The maintenance fee includes material costs, service fees, travel fares and freight. Material costs and freight are quoted individually; for service fees and travel fares, please refer to the following standards. The repaired parts are entitled a half-year warranty.
  • The service fee for technicians is NT500 per hour per person, the working hour is maximum 8 hours per day. If the case requires more than 8 hours, then the second or the third working day would be arranged, etc. Working hours include travel time, if the technicians need to stay overnight, accommodation fee would be charged to the customer according to the actual costs.
  • The travel fares for dispatched maintenance is depending on the distance.
  • Services in remote areas or outlying islands need to be quoted separately.

Remote areas:
Hualien: Guangfu Township, Ruisui Township, Yuli Township, Fuli Township Taitung: Haiduan Township, Yanping Township, Taimali Township, Jinfeng Township, Dawu Township, Daren Township, Donghe Township, Chenggong Township, Changbin Township.
Outlying islands: Kinmen, Matsu, Penghu.

Application for maintenance overseas

under construction~~~